Service statement

User groups
The main user group is the UNIS staff and faculty (incl. guest lecturers) and students.

The other user group is the staff and the students of institutions with a library agreement (i.e. the Norwegian Polar Institute).

UNIS and NPI patrons may bring visitors for their own private guiding during opening hours, however, these visitors are not patrons of the library, hence, they cannot expect to get library services.

The library is focusing on our primary users due to limited resources. However, the inter library loan services between libraries works both ways most of the time.

Access
The library offers access to the library to our patrons (see the user groups information above). Sadly, we don't have the capasity to offer walk-in-services to other groups.

Information about the opening hours is posted on the library web site and by the library door.

Please inform the library well in advance if you want us to expand the opening hours for a period of time. Opening hours are correlated to library staff availability and work load, and opening hours are subject to change at short notice due to shortage of staff or lack of funding.

The full text documents and bibliographic databases subscribed by UNIS are available from any PC connected to the UNIS network or via the VPN at UNIS. For the VPN, please contact the IT department at UNIS to get started. NPI patrons will have to come to the library in order to use the subscribed full text and databases.

Services to the user groups of the UNIS library
The library offers prompt and friendly services in a professional way.

The library offers suitable facilities for individual and group related work and studies.

The library offers good facilities for copying/scanning/printing.

The library offers state-of-the-art access to information in printed and digital format.

The library offers help and advice for groups or individuals in finding information.

The library distributes subscribed databases and full text to any PC connected to the UNIS network, and walk-in-access for staff and students from institutions having a formal contract with the library.

The library offers a section of books for in-library-use-only. Some rare books and the books in very high demand are therefore available for everyone visiting the library.

Your duties
The library expects you to follow the rules and regulations of the library.

The library expects you to respect the copy right rules and regulations.

The library expects you to stay tuned to any information from the library (web, e-mail, SMS).

The library expects you to take prompt action once your loan is due or once the loan is recalled earlier because of a waiting list.

The library expects you to recommend new books and databases and to develop the library holding in accordance with the courses and the research taking place at UNIS.

The library expects you to give feed back on our services. Tips can be given in any format; oral or written.